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Our Warranty

All our products come with a 5-year warranty.

At Casey Blinds & Shutters, our 5-year warranty protects your purchase from structural and manufacturing faults for the life of the warranty period. This warranty also covers the installation of your new shutters or blinds and is subject to certain conditions. All products must be made and assembled using original components, and reselling or transferring your purchase or any part of your purchase will void the warranty.

This is an exclusive warranty, meaning it is in lieu of any liability or any other warranties or obligations. Under the terms of this warranty, Casey Blinds & Shutters is not responsible for any damages – consequential or incidental – or any associated costs. This warranty only covers repairs and will not include the removal or reinstallation of the product in any case. All repairs will be undertaken using similar or like parts. Shipping charges and the cost of measuring, installation, and labour are not covered by this warranty.

Change in condition or damage to your window, shutter, or blind is not covered in several cases. These are unauthorised repair, misuse, accidents, abuse, alterations, motorised devices, acts of God, wear and tear, and failure to comply with installation, measurement, maintenance, or cleaning instructions. Unauthorised or inappropriate maintenance, repairs, and parts will also void this warranty. This warranty is exclusive of any liability to remove or reinstall your shutter or blind in any window, or damage to the window and its components (frame, glass, or any other part).

Casey Blinds & Shutters cannot guarantee that samples will be an exact match to the finished product due to manufacturing, as well as the natural variations in grain, texture and colour in each product. Equally, exact matches cannot be guaranteed for future orders and returns cannot be made because of natural and normal variations.

All expressed and implied warranties offered by Casey Blinds & Shutters are disclaimed and exclude liability for incidental and consequential damage under all circumstances.

The blinds, shutters, battens and frames provided by Casey Blinds & Shutters are subjected to an 18-point check to ensure quality control. All checked elements are photographed using high-resolution photography equipment. All packages are also photographed when they are removed from the shipping container to check for any damage.

Blinds and shutters may be damaged on-site, and they will only be replaced or refunded if you can prove that they arrived as damaged goods. Before signing for any package, please ensure its contents have been checked.